WARRANTY
warranty
we are confident in our products and the ability to meet our customers’ needs. The confidence comes from the quality and durability of our parts, and our assurance is also supported by hard data. To date, we have sold thousands of final drives and travel motors, mostly from Japan and Korea, with a return rate of 0.1% due to manufacture defect. That is one return per 1000 units sold.
With this confidence in mind and "Redefining the Standards" as our motto, we are proud to offer the industry leading unlimited-hour warranty as follows:
2 Year Unlimited-Hour Warranty
For Final drive motor
1 Year Warranty for Equipment and Attachement
3 months Warranty for Electric Parts
If you experience a warranty issue with any product purchased from Arreatequipment, please first contact us at admin@arreatequipment.com
2 Year Unlimited-Hour Warranty Details:
Customer must provide the original invoice when filing for warranty claim.
We reserve the right to refuse any claim submitted if the defect was determined not as a result of the workmanship of the motor itself. This determination is made at Arreatequipment sole discretion.
Warranty is for defect in workmanship or component only. Arreatequipmen two-year warranty does not apply to malfunction of the product attributed to any of the following:
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Normal wear of the product
Failure to follow manufacturer's installation and maintenance procedure.
Improper installation, hydraulic system contamination, negligence and other factors outside of our control.
Tampering, alterations or disassembly of components.
Overloading, improper or abusive use by the operator.
Insufficient or improper maintenance.
Damage incurred during shipping (a claim must be handled through the freight carrier).
Arreatequipment is not liable or responsible for damages to other parts or equipment, and any other costs or expenses such as, but not limited to rental fees, replacement equipment, down time, production loss, or collateral damage that could be incurred from a defective pr
Arreatequipment strongly recommends that only trained, experienced, and certified mechanics to repair or replace the components. Extremely high pressures exist in hydraulic systems and caution must be used when working on these systems and we advises that only the original equipment manufacturer approved procedures be used when installing and servicing hydraulic components.
RETURN & EXCHANGE POLICY
1,Final drive motor and Pump &Swing motor
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
2,Bucket& H link & attachment
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new,
3. Komatsu or others Electric Parts
We gurantee the Quality and no need return, We will ship the new one if the installation or improper usage i snot casued by Human error.
4,Mini Excavator& Skidsteer
Ship the new accessories and no need return the machine.
Customer is responsible for all shipping costs if seller is not at fault.